Return & Refund Policy

Last Updated: September 1, 2026

At BuyHardwareSupport.com, we sell third-party IT hardware maintenance and support contracts. Because our products are service agreements rather than physical goods, all sales are final and are not eligible for returns.

No Returns

BuyHardwareSupport.com does not sell physical products that can be returned. Purchases made through our website are for maintenance and support contracts covering eligible IT hardware for the term specified at the time of purchase.

Once a maintenance contract has been purchased and coverage has been established, the contract cannot be returned.

No Refunds on Active Maintenance Contracts

Maintenance contracts are sold for a defined coverage term and are priced based on providing support availability for that entire term.

Once coverage has begun, payments are non-refundable. We do not provide full or partial refunds, prorated refunds, or account credits for unused portions of an active maintenance contract.

This includes, but is not limited to, situations where:

• Covered equipment is decommissioned, retired, replaced, sold, or otherwise removed from service before the end of the contract term.

• The customer no longer requires support for the covered equipment.

• The customer chooses not to utilize the maintenance or support services available under the contract.

• The customer's infrastructure, equipment, or business requirements change during the contract term.

The decision not to use the available services does not constitute grounds for a refund or credit.

Equipment Decommissioning

Customers are responsible for confirming that the equipment being placed under maintenance is expected to remain in service for the desired coverage period before purchasing a contract.

If a covered device is decommissioned during the contract term, the remaining portion of the maintenance contract is not refundable. Decommissioning equipment does not automatically cancel the contract or create eligibility for a prorated refund or credit.

Order or Coverage Errors

If you believe your order was processed incorrectly, you were charged in error, or there is an issue with the maintenance coverage established for your equipment, please contact us as soon as possible.

We will review legitimate billing, order-processing, or coverage errors and work with you to resolve the issue appropriately. This provision does not create a right to cancel or receive a refund for an otherwise valid maintenance contract.

Before Purchasing

Customers are responsible for reviewing the equipment, serial numbers, service level, coverage period, and other applicable contract details before completing their purchase.

If you have questions about whether a maintenance contract is appropriate for your equipment or environment, we encourage you to contact us before placing your order.

Contact Us

If you have questions regarding this Return & Refund Policy or a maintenance contract purchased through BuyHardwareSupport.com, please contact us through the contact information provided on our website.