Purchase Options Cancellation Policy

Last Updated: September 8, 2026

This Purchase Options Cancellation Policy applies to maintenance and support agreements purchased through BuyHardwareSupport.com, including any agreements that may involve recurring billing, automatic renewal, deferred payments, or other purchase options.

Fixed-Term Maintenance Agreements

Maintenance agreements purchased through BuyHardwareSupport.com are generally provided for a specified contract term as identified at the time of purchase.

Once maintenance coverage has begun, the agreement is considered active for the applicable contract term and may not be canceled for a refund, prorated refund, or credit except where otherwise expressly provided in the applicable maintenance agreement or required by law.

Cancellation During an Active Contract Term

Customers may request cancellation of an active maintenance agreement; however, cancellation does not entitle the customer to a refund or credit for amounts already paid or owed for the applicable contract term.

This includes situations in which:

• Covered equipment is decommissioned, retired, replaced, sold, or otherwise removed from service.

• The customer no longer requires maintenance or support for the covered equipment.

• The customer chooses not to utilize the services available under the maintenance agreement.

• The customer's equipment, infrastructure, or business requirements change during the contract term.

The decommissioning or removal of covered equipment from service does not automatically terminate the maintenance agreement or create eligibility for a refund, prorated refund, or account credit.

Recurring or Automatically Renewing Agreements

If a maintenance agreement is offered with automatic renewal or recurring billing, the applicable renewal frequency and charges will be disclosed at the time of purchase.

Customers may cancel an automatically renewing agreement to prevent future renewals, subject to the terms of the applicable maintenance agreement.

Cancellation of automatic renewal prevents the agreement from renewing for an additional term but does not cancel, shorten, or provide a refund for the current contract term unless otherwise expressly stated in the applicable maintenance agreement or required by law.

To avoid renewal charges, cancellation must be completed before the next scheduled renewal or billing date.

Effect of Cancellation

When an eligible recurring or automatically renewing agreement is canceled:

• Future renewals will be discontinued in accordance with the applicable cancellation request and maintenance agreement.

• The customer remains responsible for charges associated with the current contract term.

• Payments already made for the current contract term are non-refundable.

• No prorated refund or credit will be issued for unused coverage remaining in the current contract term.

• Coverage for the current contract term will continue or terminate as provided by the applicable maintenance agreement.

Equipment Decommissioning

Customers are responsible for considering the anticipated service life of their equipment when selecting the length of a maintenance agreement.

If covered equipment is decommissioned before the end of the applicable maintenance term, the customer remains subject to the terms of the maintenance agreement. Decommissioning equipment does not create a right to cancel the remaining contract term, receive a refund, or receive a credit for unused coverage.

Billing or Order Errors

If you believe that a recurring charge, renewal, or other payment was processed in error, please contact us as soon as possible.

We will review legitimate billing or processing errors and take appropriate action when an incorrect charge has occurred.

This provision does not create a right to a refund or cancellation for a valid maintenance agreement, renewal, or charge that was processed in accordance with the terms accepted at the time of purchase.

How to Request Cancellation

To request cancellation of an eligible recurring or automatically renewing maintenance agreement, please contact BuyHardwareSupport.com using the contact information provided on our website.

Please include sufficient information for us to identify your maintenance agreement, such as your name, company name, order number, or contract information.

Cancellation requests are subject to the terms of the applicable maintenance agreement and this Purchase Options Cancellation Policy.

Relationship to Other Policies and Agreements

This Purchase Options Cancellation Policy should be read together with our Return & Refund Policy, Terms of Service, and the terms of the maintenance agreement applicable to your purchase.

If specific cancellation or renewal terms contained in an applicable maintenance agreement differ from this general policy, the terms of the applicable maintenance agreement will control to the extent permitted by law.

Contact Us

If you have questions regarding cancellation, renewal, billing, or your maintenance agreement, please contact us using the contact information provided on BuyHardwareSupport.com.